Leading the Way

Leadership does not necessarily come naturally; these key points will help anyone's ability

By Judy Capko | Practical Management | September/October 2008


Being an effective leader is critical for physicians as well as managers. This includes employed physicians as well as physician owners. Staff looks to the physicians for support and guidance. It’s a fact—and it affects whether staff is motivated, productive, and happy on the job!

I was recently brought into a practice where there was dissention among the employees and turnover was at an all-time high. There were a number of reasons for this, but one pointed directly at a physician that joined this three physician practice two years earlier.

Dr. Clueless had a lot to learn about dealing with staff and understanding how important it was for him to set an example. Here are just a few of the things he did that quickly demoralized this staff: more »




Kid Gloves

You've heard it all before, but communication, courtesy, and respect will build patient loyalty - and minimize risk.

By Judy Capko | March/April 2009 | Practical Management


The threat of a potential malpractice suit is never far away. Start with the patients—they are less loyal, less trustful, and more demanding than they were in days gone by. These attitudes can quickly turn to anger, frustration, and pointing fingers when their expectations aren’t meant. Take heed, good doctors, having the best training and clinical skills is not enough! Protecting yourself from risk involves the actions and non-actions of everyone in the practice.

A common-sense approach to risk management deals with many aspects surrounding patient care—the way you operate your practice. If you give these matters the attention they deserve, it will go a long way in keeping you out of court. Let’s look at what you can do to reduce the potential risk. more »


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